- Operations support system
The term OSS most frequently describes "network systems" dealing with the telecom network itself, supporting processes such as maintaining network inventory, provisioning services, configuring network components, and managing faults
The complementary term, business support systems or BSS, is a newer term and typically refers to “business systems” dealing with customers, supporting processes such as taking orders, processing bills, and collecting payments. The two systems together are often abbreviated OSS/BSS, BSS/OSS or simply B/OSS.
OSS covers at least the application areas:
Network management systems
Service delivery
Service fulfillment, including the network inventory, activation and provisioning
Service assurance
Customer care
http://en.wikipedia.org/wiki/Operations_support_system
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